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Device as a Service, Software as a Service, Platform as a Service, Storage as a Service, Infrastructure as a Service and now even Anything as a Service. Just about everything is available as a service today, here we take a look at the vital role of services within your digital workplace solution.
In the digital age we currently live in, it always feels as though the latest technological innovation or advancement is only just around the corner. With mobile phone launches taking place every year, this is further proof that we all want the latest shiniest device we can get our hands-on. It’s not just mobile phones we witness this on though, all IT equipment is subject to depreciation and becoming outdated very quickly. Furthermore, with companies facing greater competition, products are increasingly being commoditised, leading to price wars and lower profits where physical products are concerned.
Therefore, it’s becoming increasingly apparent that in order to remain competitive and maximise profitability, companies need to expand their offering to include additional services. We’ve already seen large organisations such as Apple successfully diversify their business and place greater emphasis on their services business amid flagging iPhone sales.
However, additional services are not only there to generate more revenue and increase the profit margins of large enterprises. The rise in services and solutions can also benefit both customers and consumers and provide them with additional value. Within the B2B sector, additional IT services have become an increasingly important part of the solution package for key decision-makers when making IT hardware purchasing decisions. It’s no longer just a case of which supplier can provide me with the best desktop PCs and laptops at the best price. The whole solution package needs to be evaluated, considering everything at every stage of the lifecycle.
Within the IT lifecycle, there are four key phases: the preparation phase, the roll-out phase, the useful life/productive phase and the remarketing phase. A lot of organisations want to move towards a cleaner, slicker and more digital workplace. As a result of this, we’ve seen the creation of specific job roles such as ‘director of digital transformation and innovation’ or ‘head of business transformation’ to enable organisations to redesign and improve their business habits. The benefits of a digital workplace are plain for everyone to see, however, what’s often forgot about, or even sometimes people are just unaware of, is the wide range of value-added services available to businesses that can make the procurement, distribution, management, and upgrading of IT equipment considerably easier.
The below image shows the wide range of services that can add real value to businesses in their quest to build the best digital workplace possible. Some of the examples above, such as placing the sim card and MDM (mobile device management) Apple DEP and Samsung KNOX set up, are specific to the preparation of mobile phones. However, the large majority of these services can be applied to all devices within the IT environment.
We'd love to hear from you! For a no obligation chat on how additional services can transform and improve your digital workplace environment feel free to contact us directly, or fill in our short form below.
Teamleader International Remarketing
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