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It’s become clear now that many businesses are planning on keeping the home office open for their employees in what we expect to be a ‘hybrid’ model, with time being split between the office and home. Companies are looking for their employees to be “hyper-productive at home” and “hyper collaborative in the office”. With this in mind, businesses need to seek new, permanent solutions to define their ’future ways of work’ strategies.
Emerging technologies have been developed and brought to the market during the pandemic to support businesses on their digital transformation journeys. One such technology is the emergence of IT self-service portals. Self-service technology in itself is not a new concept. After all, vending machines, pay at pump, and ATMs are all ‘self-service’ in some way shape or form. An IT self-service portal however, is a piece of online software that allows your employees to order their own pre-defined, security approved devices, report incidents, order replacement hardware, and much more.
A self-service portal is there to boost your employee’s user experience regarding ordering their IT equipment. By providing a similar e-commerce experience to what you might expect from online retailers, a self-service portal can automate the ordering process, allowing your employees to have their choice of equipment delivered to either their home or office address.
As the working environment continues to evolve, having the ability to choose the tools they work with is becoming increasingly important for employees. In the past, it might have been enough to provide your staff with a laptop and smartphone, but as the war for talent heats up and the home office takes off, employers may seek to offer additional accessories such as keyboards, monitors, docking stations and headphones. By putting the power into the hands of your employees, you can improve their user experience alongside significantly relieving the burden on the IT department and colleagues in procurement and HR with seamless automation. This is the future of digital transformation today.
An employee can order the most suitable device for their digital workplace from a predefined catalogue. The order process is as simple and user-friendly as online shopping and includes fast processing and delivery to their chosen address.
Upgrades to higher-spec devices can be ordered via a salary sacrifice, meaning there’s no additional expense for the company. The device can also be made available for personal use, which increases employee motivation and satisfaction.
The approval process is automated, and no manual intervention is needed to replace a device. A replacement is quickly provided in the event of a defect or loss, and a named contact is on hand to answer any questions or respond to service requests.
The TESMA® portal gives employees a full overview of their IT devices, while IT and other departments can also see all technical and commercial data at the click of a button.
The TESMA® Portal is unique in the sense that it has benefits for both the end-user (employees) and the company and various internal departments. Let's start with the benefits for the employee.
If you’re interested to see what a self-service portal could look like, what IT assets and services are available and how the ordering process works, please click here.
CHG-MERIDIAN is a global IT procurement and lifecycle management company that works with over 12,000 customers in 28 countries for digital workplace solutions. TESMA® Portal is our own in-house IT-self-service portal that we have developed and released in 2020. We ourselves use our self-service portal for our 1,100 employees, allowing them to order their IT equipment and raise their own ticket requests.
We'd love to hear from you. If you would like to find out more about IT self-service portals and how they can benefit your business, please feel free to get in touch today.
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Many thanks for your message to CHG-MERIDIAN.<br/>We will get back to you as soon as possible!