HSM GmbH + Co. KG is an innovative market leader who develops, produces and sells products and systems for compressing materials and shredding paper and electronic media.
HSM wanted to restructure their managed print services project, which focused on all of the printers, photocopiers, scanners, and fax machines used in the company. The overarching aim of the project was to increase efficiency in terms of environmental impact and reduce their financial costs.
The list of requirements included a 24-hour support service available not only in Germany but also HSM’s subsidiaries in the UK, France, Poland and the USA. HSM also required a 20% decrease in running costs, greater energy efficiency for the devices and lastly automated transmission of information to enable the replacement and billing of consumables.
After CHG conducted a requirement analysis and had provided a consulting service they offered HSM a flexible solution that led to the number of end devices at HSM being decreased from 150 to 90. (A decrease of around 40%). Furthermore, when combined with the reduction in the operating costs of the individual devices, monthly costs fell by an impressive 50% despite the printing volume remaining unchanged. Meaning the actual cost savings were significantly higher than the targeted 20%.
This impressive feat was achieved by providing the best possible finance terms, reducing running costs, and using fewer devices.
"CHG-MERIDIAN was the ideal partner for us because they don't just cover the funding; they're also a single source of support for the entire technology lifecycle. What’s more, they provide the international structures that are so important to us, i.e. global availability without international billing.”